Return & Refund Policy

Overview

At Brushiel, customer satisfaction is important to us. This policy follows UK Consumer Contracts Regulations.

14-Day Right to Cancel

UK customers have the right to cancel their order within 14 days of receiving the product, without providing a reason.

Returns

  • Items must be unused and in original packaging

  • Used cosmetic tools cannot be returned for hygiene reasons unless faulty

  • Customers must contact us before returning an item

Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Refunds

  • Approved refunds are issued within 14 days after receiving the returned item

  • Refunds are made to the original payment method

  • Standard shipping costs are refundable

Faulty or Incorrect Items

If your item is faulty or incorrect, please contact us immediately for a replacement or full refund.

Contact Us

For return or refund questions, please contact us through our website.

Last updated: 21.02.2026

Brushiel – Where Beauty Meets Clean.